I Have 3 Years of experience in IT Support.
Working on Incident Handling using BMC remedy tool
Handling monitoring activities
Work Closely with the Infrastructure team for aiding in all operations-related activities.
Handling bridge calls, checking status level SLAs and maintaining them.
Preparing a variety of materials (eg reports, memos, manuals, etc.) for documenting activities, providing reference, and / or conveying information.
Handling day-to-day production issues faced by the end user / client.
· Investigating and fixing errors received by end-user using SQL.
· Analyzing the issue with the order and fixing it.
Working to help the order flow through different systems and hit completion.
· Working on infrastructure-related issues.
· Also working on Graylog and Grafana tool for checking logs.
· Using Google Cloud for finding Logs related to Orders.
Jai Narain Vyas University, Jodhpur 2015 to 2018
Bachelor in Computer Application
Arbeitgeber & Berufserfahrung
Centiro Solutions Pvt. Ltd. 13.05.2019 - 19.08.2021