Mehmood00 – IT Executive
TopÜber mich
As a Cisco CCNA-certified IT Systems and Network support with around 3 years of experience, I am
dedicated to securing networks, optimizing systems, and supporting end-users. My expertise spans
Microsoft products, network security, cloud computing, and server(LINUX, Windows) administration. I
am committed to driving continuous improvement, delivering top-tier technical solutions, enhancing
user experiences and contributing to our mission of creating a safer world through exceptional IT solutions.
Ausbildung
SMI University 2021
BS Computer Science
I've completed my BS Computer science degree in the year of 2021(2017 to 2021) with the total CGPA of 3.02.
Arbeitgeber & Berufserfahrung
Fedo Private Limited 01.01.2023
IT Executive
• Skilled in protecting networks and businesses through threat management, patching, monitoring, Windows server Products, Office 365, VOIP, Microsoft desktop products and diligent change management. • Proficient in installing, configuring, and upgrading operating systems, network management systems , Microsoft Windows and standard desktop software and drivers for optimal system performance. • Experienced in providing end-user management and client support, ensuring an efficient computing infrastructure experience including IT hardware and software (routers and Cisco switches, Exchange), desktop and laptop hardware and related equipment and Microsoft products. • Possess Cisco CCNA certification, hands-on experience in network security, LAN/WAN technologies, Cisco infrastructure ,cabling, switches, VPN, routers, SQL Server, operations and configuration of smartphones (iOS), Windows Server, Linux Server, Exchange, storage systems. • Proven track record of mentoring and providing guidance to team members, fostering their growth and development within the infrastructure team. • Proficient in designing and implementing network hardware and systems configurations and system integrations, contributing to enhanced infrastructure., support to client, server network, desktops, laptops, printers, mobile phones. • Managed significant IT infrastructure projects, network management systems and spam-filtering tools, collaborating seamlessly with cross-functional teams, including Engineering, Customer Support, and Product Management, to enhance solutions and prioritize customer impact. • My adaptability to new technologies and hands-on experience in AWS, processes has been instrumental in maintaining a high level of customer service during my tenure, and I thrive in a team-oriented environment, taking ownership and making a difference with a sense of humor and dedication. • Demonstrated ability to provide expert diagnostic, problem-solving, and troubleshooting expertise for resolving complex IT issues. Demonstrated ability to provide expert diagnostic, problem-solving, and troubleshooting expertise for resolving complex IT issues.
H-tech Support 01.02.2023
IT Support Engineer
• Assisted in setting up, monitoring, analysing and configuring network management systems , LAN/WAN, VPN, Network hardware,Windows server Products, including SQL database server, Office 365, VOIP, Microsoft desktop products, Active Directory, Virtualized systems(VMWare, Hyper-V), Domain setup and maintenance, Business software applications, hardware & software migration. • Diagnosed, resolved, working using enterprise network monitoring plateforms to analyze and gives professional documentation for change management. Implemented various Powershell, Bash and Python based scripts to improve System and network automation. • Educate end-users on how to use applications/systems and explanation to non-technical users about the technical issues and user awareness. • collaboration with other regional teams via remote management of PC's and Provided high quality and professional technical support to end-users and customers, addressing their network and system-related inquiries and problems, providing support of Microsoft products, network hardware and windows server systems. • Assisted in implementing data backup & Replication strategies using Veeam and monitoring/recovery procedures to safeguard critical information and ensure business continuity. • Assisted in managing system updates, patches, and security enhancements to protect against vulnerabilities and desktop and laptop hardware , and access control lists for network security via Monitoring and ticketing software. • Monitored network performance, identifying and addressing potential bottlenecks or connectivity issues proactively. and providing support of desktops, laptops, printers, mobile phones. • Management of user accounts, computers, operations and configuration of smartphones (iOS) and access rights in Microsoft Active Directory and PC hardware (laptops and desktops), printers, scanners, computer peripherals. • Achieved extremely high level of customer satisfaction through timely mitigation and resolution of issues. • Maintained detailed records of network configurations, issues, and solutions, and generated reports for management to review performance and improvements.
FFBL 02.11.2021 - 30.12.2022
Management Associate ICT
• Installation, monitoring, analysing and configuration of internal networks, vlans support and maintained network, Hyper-V, VMware, IP Phone connectivity (VOIP), IT hardware and software (routers and Cisco switches, MSoffice, MS Exchange, MS Outlook, SQL database, Windows Server, UNIX/ LINUX) including network cabling installation and maintenance at Production Plant. • Supported IT technicians with 1st/2nd level troubleshooting on various platforms, my attention to detail and ability to provide step-by-step instructions of desktops, laptops, printers, mobile phones. • Exhibited commitment, service orientation, and collaboration spirit in team environments. • Capacity to obtain, evaluate, and research relevant data to resolve customer inquiries
Firpo Group of Companies 01.07.2021 - 01.11.2021
Networks Intern
• Demonstrated proficiency in troubleshooting hardware and software issues, providing technical support to end-users, and assisting with desktops, laptops, printers, mobile phones network maintenance. Developed strong problem-solving and communication skills while gaining practical experience in a professional IT environment.